1 - How do I open the eBook I purchased?
There is one of two ways that you can access your purchased eBook:
1) If you have an account with Author Freely:
- Log in to your Author Freely account. All the eBooks you’ve purchased from Author Freely will be available in your library.
2) If you have made the purchase without having an account:
- Log in with the same email used during the purchase and, as a password, the first six digits of your TFN. Every eBook you’ve purchased with that email
address will be available in your library.
2 - I can’t track my order
If you’ve made the purchase with an Author Freely account:
Log in to your account, then go to Your Account > My Orders and click the View Details / Tracking option.
If you’ve made the purchase without an Author Freely account or don’t remember:
Log in with the same email used during the purchase and, as a password, the first six digits of your TFN. Then go to Your Account > My Orders
and click the View Details / Tracking option
3 - My order has not arrived / is late
If you believe that your order is delayed, please fill out the form below:
4 - Payments/Royalties
According to Author Freely’s commercial policy, all payments are made on the fifth business day of the month following the month in which you accumulate the minimum
of $30 AU in royalties. If your value is above this amount and has not yet been paid, please:
- Confirm that the bank details registered on your Author Freely account are correct
- Confirm that the minimum amount of $30 AU has been reached by the last business day of the previous month.
If you with to update your bank details and/or inform us that all the above information is correct
yet you still haven’t received your payment, please fill out the form below:
5 - How Author Freely works
Author Freely is Australia’s own self-publishing platform with one of the largest distribution networks in the world.
To publish your book with us, make your account and follow the prompts!
6 - I have a different question
